Disruption is loud, multilingual, and all at once.
Reservation lookups, changes and cancellations, loyalty status, baggage and disruption support. When a flight cancels, volume spikes in every language simultaneously and nobody standing in a terminal wants to type — so the agent answers by voice, natively, at whatever scale the day demands.
- SOC 2-aligned
- HIPAA-aligned
- AES-256 encrypted
- Audit-logged
Good morning
How can I help?
Key takeaways
- The agent handles reservation lookups, changes and cancellations, loyalty and status questions, and baggage or disruption support.
- Voice is the primary channel: disrupted travellers are standing in terminals, not sitting at keyboards.
- Seven native-fluency languages, which matters when a single cancelled flight generates demand across a global passenger base at once.
- Capacity doesn't degrade during a spike — the queue that forms during a weather event is exactly the queue that overwhelms a human floor.
- Binding changes take an explicit confirmation and land in the audit log.
What it handles
The calls that fill your queue.
Disruption and rebooking
A cancellation generates thousands of identical, urgent conversations at once. The agent takes them in parallel, in the passenger's language, and holds the rebooking right up to the confirmation step.
Reservation lookups and changes
Find the booking, explain the change, apply it. Account-aware, so the passenger doesn't recite a confirmation code into a phone tree first.
Baggage
Status, claims, and what happens next — asked constantly, almost never needing a person, and miserable to wait on hold for.
Loyalty and status
Tier, miles, what's expiring, what an upgrade would cost. The agent reads the real account rather than pointing at a login page.
Why Teleperson
The spike is the whole problem
Travel support isn't hard on an average day — it's hard for six hours after a weather event, in nine languages, when every passenger is equally urgent. Human floors can't be staffed for the peak, so the peak becomes hold music. Teleperson's agent takes the volume in parallel at native fluency across seven languages, on voice, which is the channel a person standing in a terminal with a bag in one hand will actually use.
Travel & hospitality FAQ
Travel & hospitality questions, answered
Other industries
Healthcare
Refills, scheduling, and benefits questions answered around the clock — with every regulated step routed to a person.
Banking & fintech
Balance lookups, disputes, and KYC re-verification — account-aware from the first message, gated where regulation demands.
Insurance
Claims intake, coverage explanations, and quote collection — in seven native languages, by voice or chat.
Retail & e-commerce
Order status, returns, and sizing questions resolved on the first turn — plus a consumer surface no competitor has.
SaaS & B2B tech
Account-aware troubleshooting and onboarding that reads entitlements, plan limits, and recent activity.
See it answer from your own content.
Paste your URL and watch the agent handle a real question — no signup.