Your contact center, live.
Who’s signed in, how every call moves between your AI agent and your team, and what to fix first, refreshed every 15 seconds. Click any number and see the calls, tasks and people behind it.
Shown with TP Pharmacy, a demo pharmacy: every name, call and number is made up. Try the live demo
Key takeaways
- Pulse is the live operations view of a contact center, refreshed every 15 seconds: who's signed in, calls waiting, the longest wait and what the AI agent is doing right now.
- Red flags rank where to look first, worst first, and each one opens the calls, voicemails or people behind it.
- Every person gets a full overview: everything they handled, hour by hour, and how they spent their day by status, compared with the others in the same queue.
- The AI agent sits in the team view as a teammate, measured on the same terms as the people.
- Every chart opens a breakdown, and every breakdown opens the call or task itself.
The live board
The whole floor at a glance.
Who's signed in and what they're doing, by status or by team. Calls waiting, the longest wait, your AI agent's calls today and texts sent, against yesterday. Red flags sorted worst first, and a leaderboard that opens anyone's overview.
- Refreshed every 15 seconds
- Red flags with the fix tracked to done
- TV mode for the wall
Every person
Coaching that starts from facts.
Click a name to see everything they handled: inbound and outbound calls, callbacks, SMS, voicemails and tasks, per day and per working day. Hour by hour with totals and averages, time in each status, and how they compare with the others in the same queue.
- Volume or 100% on every stacked chart
- Click any bar for the breakdown
- Open the call or task itself
Where calls go
Every call, from the AI agent to the team.
The whole journey of each call: time with your AI agent, time waiting for the team and time with a person. Containment by reason, hand-offs by hour and queue, where they land, the promises made to callers and whether they were kept, and who called back more than once.
- Containment and avoidable hand-offs
- Promises kept, made and overdue
- Repeat callers and first-call resolution
What’s in Pulse
One screen for the whole operation.
Live board
Signed in, on a call, waiting, longest wait, AI agent calls and texts, refreshed every 15 seconds.
Red flags
Where to look first, worst first: missed voicemails, slow pickups, broken promises, with each fix tracked.
The team, call by call
Everyone grouped by team, with your AI agent as its own teammate, and a full overview for each person.
Call journeys
From the AI agent to the wait to a person: containment, hand-offs, where they land and why.
Tasks
Created and completed, status, who created them for which use case, and how long the open ones have waited.
Ask about today
Ask a question in plain English and get an answer from the dashboard's own numbers.
TV mode
Full screen for the wall, with the range and the heading pinned while the board scrolls.
Sign up for the Pulse beta.
We’re bringing teams in a few at a time. Tell us about your contact center and we’ll set up a walkthrough with your own calls.
FAQ
Pulse FAQ
See your own contact center, live.
Pulse works with Teleperson’s AI agent and Call Analysis: one view from the first ring to the fix.