Customer service should work for the customer
Atlas gives you back the hours you spend on hold, puts your bills, calendar and companies in one place, and keeps your data yours.
By the Teleperson team · 6 min read
Think about the last time you called a company. You looked up the number, pressed through a menu that didn’t have your option, waited on hold, explained yourself to one person, then explained it again to the person they transferred you to. Maybe they promised a refund. Maybe it showed up. Maybe you never checked.
Now multiply that by every company you pay: the phone plan, the internet, the insurer, the airline, the gym you keep meaning to cancel, the subscription that quietly went up two dollars. The average household deals with dozens of them. Each one has its own app, its own login, its own hold music and its own idea of what good service looks like. None of them work for you.
We built Atlas because customer service has been designed from the company’s side of the counter for as long as it has existed. Atlas is the first thing designed from yours.
Give people their time back
Atlas is a Mac app that handles the companies in your life. Tell it what you need, like “refund the double charge” or “lower my bill”, and Atlas makes the call. It finds the verified number, works through the phone menu, waits on hold while you get on with your day (it’ll play your podcast if you want to listen in), and says up front that it’s an AI calling on your behalf. You can listen live or take over at any moment.
Internet provider (sample)
Refund the double charge
Atlas is on the call · on hold 14:52
Atlas pressed 2 for billing, then 1 for a charge question, and said up front that it’s an AI calling for you.
What Atlas has ready
- $89.99 on Sep 5 and Sep 6
- Account in your name
- Last call: “credit in 7 days”
$89.99 refund by Nov 2
Atlas checks your bank for it
The call is only half the job. When a company promises something, a credit by the next statement or a cancellation by Friday, Atlas writes it down and checks your bank to make sure it happened. If it didn’t, Atlas tells you, with the date, the name and the exact words, and a dispute pack ready to send if you need one.
One place for the bills, the calendar and the stress
The second thing we heard, again and again, was that the calls aren’t the worst part. The worst part is keeping track. Which bill is due Thursday? Did the price go up? Who promised a callback? It lives in a dozen inboxes and apps, and in the back of your head.
Atlas builds your Vendor Hub from your bank activity, so every company you pay is in one place with what you spend, what changed and how to reach a person. Today pulls your calendar, your bills this week and anything that needs you onto one screen. And it looks ahead: if the ferry you take every morning is cancelled, Atlas gives you a heads-up before you leave home, not on the dock.
Heads-up · Your ferry (sample)
The 7:10 sailing is cancelled. A replacement bus leaves at 7:15. Leave 10 minutes earlier.
Bills this week
- Phone plan · Wed$65.00
- Electric · Thu$112.40
- Streaming · Sat$15.49
Streaming went up $2.00 this month
Calendar
- 9:00Team stand-up
- 12:30Dentist
- 4:00Atlas calls the insurer for you
Needs you
- Approve the dispute letter to your bank
- Insurer promised a callback by Friday
- 2 refunds on their way
Less keeping track. Fewer surprises. More of your day back.
Your data is yours
An assistant that knows your bills, your calendar and your calls knows a lot about you. We took that seriously from the first line of code, and we made three promises.
- Private by default. Your calls, transcripts, notes, calendar and mail stay in your workspace on your Mac. You connect banks on the bank’s own secure page, so Atlas never sees your bank password. We don’t sell personal information, and there’s no advertising in Atlas.
- You’re in control. One screen shows every kind of data and everyone who could receive it, with a switch for each. Every time something is shared, you get a receipt. One button stops all sharing.
- Share with the companies you trust, on your terms. When you choose to share something with a company, like your preferences or the fact that your morning didn’t go to plan, you decide what, with whom, and for how long. Sharing ends after a year unless you renew it.
Who gets what
Nothing about you goes to a company unless you turn it on here.
| Your data | Atlas | A company | Where it lives |
|---|---|---|---|
| Calls, transcripts and notes | Off | On your Mac | |
| Bank and card activity | Off | Teleperson, encrypted | |
| Calendar and mail | Off | On your Mac | |
| “Disrupted commute” (no name) | Shared | Coffee shop (sample) · ends in 1 year |
What it adds up to
Hours back every month. Calls that end with the problem fixed, and proof that it stayed fixed. One place for the companies, bills and plans that used to live in your head. And a clear line around your data that only you can move.
That’s the customer side. But we didn’t build Atlas to win an argument with companies. In part 2, we look at the other side of the counter: what companies could learn, and do better, if their customers chose to tell them.