Your pharmacy, open at 11 pm.
The patient portal lets patients check their prescriptions, request refills, track orders, pay and get answers from your AI assistant, under your pharmacy's name, so far fewer of them need to call.
Key takeaways
- The Teleperson Patient Portal gives pharmacy patients self-service for the questions that usually become phone calls: refill status, order tracking, balances and receipts.
- Patients sign in with their last name and date of birth, verify themselves on the first visit, and are signed out automatically when idle.
- Every prescription shows its status in plain words, including what's on hold and why, with one-tap refill requests, a cart and secure hosted checkout.
- A built-in AI assistant answers by chat or voice from the patient's own records, in English or Spanish, and can call the patient back on the number already on their account.
- Patients can book a 15-minute video consult with a pharmacist, and every chat, call, text and consult lands in one message center; requests for the team become tasks.
What your patients get
The answers, without the hold music.
Simple sign-in
Last name and date of birth, verification on the first visit, automatic sign-out when idle.
Prescriptions in plain words
Ready to refill, on hold and why, and when the next fill is due, for every prescription.
One-tap refills
A refill request is one tap from the home screen.
Order tracking
Filled, shipped, delivered, with the carrier's tracking link.
Receipts on demand
Every receipt as a PDF, for taxes, HSAs and insurance.
Cart and secure checkout
Everything ready to pay in one cart, paid on a secure hosted page.
AI assistant, chat or voice
Answers from the patient's own refills, orders and balance, in English or Spanish.
“Can you call me?”
The assistant calls back on the number already on the account, never one typed into the chat.
Pharmacist video consults
Patients book a 15-minute slot; captions build a transcript that's saved and emailed.
One message center
Every chat, voice call, text and consult in one place, so nothing is lost between channels.
Requests become tasks
What a patient asks the team for lands as a task your staff can see and close.
Family access
The people who help a patient can follow orders and request refills with them.
A patient's evening
From “where's my refill?” to done.
- 01
Sign in
Last name and date of birth. No password to forget, and the session closes on its own.
- 02
See the answer
The refill is on hold, waiting on the prescriber, in plain words, and the next order's tracking is one tap away.
- 03
Ask the assistant
“Is my order coming Tuesday?” The AI assistant answers from the patient's own records, by chat or voice.
- 04
Pay and move on
The cart totals what's ready, checkout is secure, and the receipt is saved for later.
FAQ