Every patient answered. Every promise kept.
Teleperson is one platform for every patient conversation your pharmacy has. An AI agent answers every call, your team picks up the ones that need a person with the answer already on screen, patients help themselves at any hour, and you see the whole operation live.
Key takeaways
- Teleperson gives a pharmacy one platform for every patient conversation: an AI agent that answers, a team that resolves, every system connected, and live intelligence on top.
- The AI agent answers calls day or night in your pharmacy's voice, checks refills and orders, takes payments, and hands off to staff with a complete brief when a person is needed.
- The B2B portal is where owners and managers run the operation: Pulse, call analysis, a to-do list for every follow-up, people and scorecards, your CRM and team chat.
- The Agent Portal is the workspace for staff who take over calls; the Patient Portal lets patients check refills, track orders and pay without calling at all.
- Teleperson connects to the pharmacy systems you already run, from Amazon Connect to long-standing pharmacy platforms, so nothing has to be ripped out.
Why pharmacies choose Teleperson
Fewer calls on hold. Fewer calls at all.
Patients call about the same things: is my refill ready, where is my order, what do I owe. The answers live in your pharmacy system, but your team spends the day looking them up. Teleperson puts AI agents and people on the same live data, so most questions are answered on the first call and the rest are handled once.
AI agents that answer
Every call picked up on the first ring, day or night. The agent verifies the patient, checks prescriptions and orders, takes payments and keeps track of what it promised.
People who resolve
When a pharmacist or technician is needed, the call arrives with the brief: why they called, what was tried, the Rx number and what was promised. No one repeats themselves.
Every system connected
Phone, pharmacy system, CRM, billing and payments working from the same live data. Teleperson sits on top of what you run today.
Live intelligence on top
Pulse shows calls, queues, wait times and who's available, with red flags each morning for repeat callers and promises that slipped.
The B2B portal
One home screen to run the pharmacy.
Owners and managers sign in to one portal for operations, calls, follow-ups, people and patients.
Pulse
The whole operation live: calls today, queue, average wait, what the AI agent resolved and who's available.
Call Analysis
Every call with its transcript, recording, outcome and the patient's full timeline, refreshed without reloading.
To-do List
Every follow-up the AI agent or staff promised, with an owner and a due time. Text the patient or close it in one place.
People
Each employee's profile, availability, scorecard and reviews, with the same view managers see in Pulse.
Agents
Your AI agents in one place: what each one handles and the calls it took.
CRM
Patients, contacts and companies in one place, with their calls, to-dos and history attached.
Team Chat
Message your team inside the portal, right next to the calls and to-dos you're discussing.
Invite your team
Add a colleague with their name and email; they're added to your CRM automatically if they're new.
Built for patient data
Role-based access, each pharmacy's data kept to its own account, and no patient details in reminder emails.
Built for every seat in the pharmacy
Pulse for managers. A portal for staff. A portal for patients.
The whole operation, live.
Pulse is the first screen a pharmacy manager opens. It shows what's happening right now and what slipped yesterday, so the morning starts with the fix instead of the search.
- Calls today, calls in the queue and average wait, live
- What the AI agent resolved on its own, and what it handed off
- Who's available, on a call or in after-call work
- Morning red flags: repeat callers about the same refill, promises not kept on time
- Every number opens the calls behind it
- Team scorecards with answer rate and quality scores
Calls today
284
In queue
3
Avg wait
2:41
Resolved by AI
61%
Red flags · this morning
- Act now12 callers rang 3+ times about the same refill
- Look today9 promises not kept by their deadline
Who’s available
Every call your AI agent hands off arrives with the answer.
The agent portal is where your pharmacy team works the calls and follow-ups your AI agent can't finish alone. The brief is on screen before they say hello, every promise is tracked until it's kept, and managers can see whether it's working.
- My work: Callbacks owed, the AI agent's promises, voicemails and stuck refills. Overdue rises to the top.
- Hand-off brief: Why they called, what the AI agent tried, the Rx number and what it promised, before hello.
- Repeat-caller history: The third call this week about the same refill shows up as exactly that, with each earlier call.
- Drafted wrap-up: The call summary is written for you. Promise a follow-up by choosing who and by when.
- The AI agent stays in the loop: If the patient calls back first, the AI agent tells them who's on it and by when.
- Reminders and escalation: A reminder before a promise is due; supervisors hear when one slips. No patient details in email.
Your pharmacy, open at 11 pm.
The patient portal lets patients check their prescriptions, request refills, track orders, pay and get answers from your AI assistant, under your pharmacy's name, so far fewer of them need to call.
- Prescriptions in plain words: Ready to refill, on hold and why, and when the next fill is due, for every prescription.
- One-tap refills: A refill request is one tap from the home screen.
- Order tracking: Filled, shipped, delivered, with the carrier's tracking link.
- Cart and secure checkout: Everything ready to pay in one cart, paid on a secure hosted page.
- AI assistant, chat or voice: Answers from the patient's own refills, orders and balance, in English or Spanish.
- Pharmacist video consults: Patients book a 15-minute slot; captions build a transcript that's saved and emailed.
One refill question, start to finish
How it fits together.
- 01
The patient checks first
Most patients see their refill status, order tracking and balance in the Patient Portal and never call.
- 02
The AI agent answers
If they call, the AI agent picks up, verifies them, checks the pharmacy system and answers on the first turn.
- 03
Staff take the hand-off
When a person is needed, the Agent Portal shows the brief before hello and tracks every promise made.
- 04
Managers see it in Pulse
Repeat callers, kept promises and wait times show up live, with red flags each morning for what slipped.
FAQ
Teleperson for Pharmacies FAQ
See it with your own pharmacy’s data.
We’ll walk you through every portal with sample patients, then connect your own systems.