"Where's my order?" answered before you read it.
Order status, returns and exchanges, store credit, loyalty questions, sizing and fit. It's half your ticket volume and almost none of it needs a person — the agent pulls the live order and answers in one turn, in your brand voice.
- SOC 2-aligned
- HIPAA-aligned
- AES-256 encrypted
- Audit-logged
Good morning
How can I help?
Key takeaways
- The agent resolves order status, returns and exchanges, store credit, loyalty questions, and sizing or fit queries.
- Order and carrier status come from live data, so the answer is current rather than cached.
- The agent speaks as your brand — your name, voice, and tone — not as a visibly third-party widget.
- Refunds and credits operate under scoped authority: up to a limit you set, with anything beyond it routed to a person.
- Teleperson also runs a consumer browser extension, which gives retailers a demand signal no competitor can offer.
What it handles
The calls that fill your queue.
Order status, in one turn
The agent pulls the live order and carrier status and answers with the customer's name attached. No form, no ticket, no "we'll get back to you within 48 hours."
Returns and exchanges
The agent checks eligibility against your actual policy, explains the options, and starts the return. Anything outside policy routes to a person instead of being quietly approved.
Sizing and fit
The questions that stop a purchase, answered from your product data — which reduces both the pre-sale drop-off and the return that follows a bad guess.
Loyalty and store credit
Balance, tier status, what's expiring and when — account-aware, so the customer doesn't have to go find it themselves.
Why Teleperson
The consumer side nobody else has
Teleperson didn't start as a vendor tool. It started as a browser extension people install for themselves — one panel that carries their history and spend across every merchant they deal with. For a retailer, claiming your company inside that panel means you're present at the moment a customer is looking for you, with verified contacts and answers grounded in your own knowledge base. No other agent vendor has a consumer surface to offer you.
Retail & e-commerce FAQ
Retail & e-commerce questions, answered
Other industries
Healthcare
Refills, scheduling, and benefits questions answered around the clock — with every regulated step routed to a person.
Banking & fintech
Balance lookups, disputes, and KYC re-verification — account-aware from the first message, gated where regulation demands.
Insurance
Claims intake, coverage explanations, and quote collection — in seven native languages, by voice or chat.
SaaS & B2B tech
Account-aware troubleshooting and onboarding that reads entitlements, plan limits, and recent activity.
Travel & hospitality
Disruption handling and rebooking by voice, in seven languages — for passengers who can't stop to type.
See it answer from your own content.
Paste your URL and watch the agent handle a real question — no signup.