Support that reads the account first.
Onboarding, troubleshooting, upgrades, integration setup, API questions. The agent reads entitlements, plan limits, and recent activity before it answers — which is the difference between deflection and a frustrated customer typing the same thing twice.
- SOC 2-aligned
- HIPAA-aligned
- AES-256 encrypted
- Audit-logged
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How can I help?
Key takeaways
- The agent handles onboarding flows, account-aware troubleshooting, plan changes, and integration and API questions.
- It reads entitlements, plan limits, and recent account activity, so answers reflect the customer's actual state.
- Grounded in your documentation and knowledge base rather than a general model's guess about how your product works.
- Binding changes — plan upgrades, downgrades, cancellations — take an explicit confirmation step and land in the audit log.
- One line of JavaScript to install, updated centrally so you never re-deploy.
What it handles
The calls that fill your queue.
Troubleshooting that knows the plan
"Why isn't this working?" is usually a plan-limit question. The agent reads entitlements and recent activity and says so directly, instead of walking the customer through steps that were never going to help.
Onboarding without the drop-off
New users get answers at the exact moment they stall. The agent knows where they are in setup and what they haven't finished.
Plan changes end-to-end
The agent explains the difference, confirms pro-ration, and takes the change right up to the threshold — the binding step gets an explicit confirmation and everything lands in the audit log.
Integration and API questions
Answered from your real documentation with the relevant section cited, so a developer can check the source rather than trusting a paraphrase.
Why Teleperson
You already know what deflection is worth
You're likely evaluating this against Fin, Decagon, Sierra, or Ada, and you know the metrics that matter — deflection rate, time to resolution, CSAT, escalation path quality. Two things separate Teleperson: the agent is account-aware from the first turn rather than after an identity handshake, and voice runs on the same brain as chat rather than as a separate product with a separate knowledge base. We've written up the head-to-heads on the [comparison pages](/resources/compare).
SaaS & B2B tech FAQ
SaaS & B2B tech questions, answered
Other industries
Healthcare
Refills, scheduling, and benefits questions answered around the clock — with every regulated step routed to a person.
Banking & fintech
Balance lookups, disputes, and KYC re-verification — account-aware from the first message, gated where regulation demands.
Insurance
Claims intake, coverage explanations, and quote collection — in seven native languages, by voice or chat.
Retail & e-commerce
Order status, returns, and sizing questions resolved on the first turn — plus a consumer surface no competitor has.
Travel & hospitality
Disruption handling and rebooking by voice, in seven languages — for passengers who can't stop to type.
See it answer from your own content.
Paste your URL and watch the agent handle a real question — no signup.