Claims intake that doesn't lose the caller.
Policy questions, claims status, coverage explanations, quote intake. The agent reads the documents your customer sends, explains cover in plain language, and collects a complete claim file — in the language the caller actually speaks.
- SOC 2-aligned
- HIPAA-aligned
- AES-256 encrypted
- Audit-logged
Good morning
How can I help?
Key takeaways
- The agent handles first-notice-of-loss intake, claims status, coverage questions, and quote collection.
- Policyholders can upload a document — a photo of damage, or a competitor's policy — and the agent reads it inside the conversation.
- Seven native-fluency languages, which matters more here than almost anywhere: US claims queues are heavily Spanish-speaking.
- Coverage determinations stay with your adjusters; the agent explains and collects, it doesn't decide.
- Voice and chat run on one agent, so a caller who starts on the phone doesn't lose context switching to the web.
What it handles
The calls that fill your queue.
First notice of loss
The agent takes the claim at the moment the policyholder calls — what happened, when, what's damaged — and produces a complete file for your adjuster instead of a callback request.
Coverage, explained in plain language
"Am I covered for this?" answered against the actual policy document, in language a policyholder understands, with the relevant clause cited rather than paraphrased.
Document reading
A photo of a damaged item, a policy from another carrier, a repair estimate — the policyholder drops it into the conversation and the agent reads it and responds to what's actually in it.
Quote intake
The agent collects what underwriting needs and passes a complete submission through. Nobody gets a form that times out halfway.
Why Teleperson
Seven native voices, not seven translations
US claims call centers run heavily Spanish-speaking queues, and the usual answer is a translation layer bolted onto an English-first bot — which produces stilted, obviously-machine output at exactly the moment a policyholder is stressed. Teleperson's agent is natively fluent in seven languages across both voice and chat. A Spanish-speaking claimant gets the same quality of conversation as an English-speaking one, not a worse translated copy of it.
Insurance FAQ
Insurance questions, answered
Other industries
Healthcare
Refills, scheduling, and benefits questions answered around the clock — with every regulated step routed to a person.
Banking & fintech
Balance lookups, disputes, and KYC re-verification — account-aware from the first message, gated where regulation demands.
Retail & e-commerce
Order status, returns, and sizing questions resolved on the first turn — plus a consumer surface no competitor has.
SaaS & B2B tech
Account-aware troubleshooting and onboarding that reads entitlements, plan limits, and recent activity.
Travel & hospitality
Disruption handling and rebooking by voice, in seven languages — for passengers who can't stop to type.
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