Question 1

What is Teleperson?

Accepted Answer

Teleperson is the customer-support layer of the web — a Chrome side-panel that follows you across every company you do business with and gives you one place to ask questions, get unstuck, and reach a human when you need one.

Inside the panel: a Personal Hub of every company you have a relationship with, Ask AI for grounded answers, a chat co-pilot that drives existing chatbots for you, a voice concierge, Plaid Purchases, and verified call trees that route you straight to a human.

Question 2

Who is Teleperson for?

Accepted Answer

Anyone who deals with the modern customer-service web — which is everyone. The product is most loved by people with a lot of vendor relationships to manage (multiple bank accounts, insurance plans, subscriptions, healthcare providers, utilities) and by people who refuse to spend an hour on hold to get a simple thing done.

Question 3

How do I install it?

Accepted Answer

We're rolling out access in waves. Join the waitlist and we'll email you when your invite is ready. The extension lives in the Chrome Web Store; once you're in, install is two clicks.

If you're already approved, the install page walks you through it.

Question 4

What browsers does it work on?

Accepted Answer

Chrome and Chromium-based browsers (Edge, Brave, Arc) at launch. Safari and Firefox aren't supported yet — they're on the roadmap, but the side-panel API differs enough between browsers that we're shipping Chrome first and doing it well.

Question 5

Does it work on mobile?

Accepted Answer

Not yet. The current product is a desktop browser side-panel because that's where most account management still happens. A mobile companion is on the roadmap — sign up for the waitlist and we'll let you know when it's ready.

Question 6

How much does Teleperson cost?

Accepted Answer

The core product is free forever. Premium is for people who use Teleperson daily and want unlimited Ask AI, voice concierge minutes, and priority routing.

See the full breakdown on Pricing.

Question 7

Do I need a subscription to use it?

Accepted Answer

No. The free tier is a real product, not a teaser — Personal Hub, Ask AI (with limits), call trees, and the chat co-pilot are all included. Premium adds usage headroom and the voice concierge.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. Premium is month-to-month, no contract, cancel from your account page. We don't have a 'call to cancel' workflow — you can cancel from a single button in your account.

Question 9

Is my data private?

Accepted Answer

Yes. Teleperson never sells data, never trains foundation models on your private interactions, and gives you per-company controls over what the panel can see. Account data is encrypted at rest, transit-encrypted, and access-logged.

Full detail on Security.

Question 10

What does the extension actually see?

Accepted Answer

The extension only activates on pages you've connected to your Personal Hub — it doesn't read every site you visit. When it does activate, it sees the same page content you see; it never captures keystrokes outside its own panel and never reads form fields you haven't asked it to autofill.

Question 11

Where does my data live?

Accepted Answer

On Teleperson's infrastructure (US-region cloud), encrypted at rest with row-level isolation between accounts. The voice concierge uses a real-time voice provider (Vapi) that processes audio in-flight; we don't retain raw audio by default.

Question 12

Can I delete my account?

Accepted Answer

Yes — one button in your account settings. Deletion is permanent and removes your data from our active systems within 30 days, with backups expiring on a rolling 90-day window.

Question 13

What does Ask AI ground its answers on?

Accepted Answer

Each company's actual reality. We pull from the company's own help docs, product pages, and (where available) your account context inside the panel — not a generic LLM guess. If we don't have grounded source for a question, we tell you that instead of inventing an answer.

Question 14

What is the chat co-pilot?

Accepted Answer

An AI that drives a brand's existing chatbot on your behalf. You tell it what you need; it navigates the chatbot's flows, fills the right fields, and stops to confirm before any action that would commit you to something.

Why 'single-step authority' matters: it's the safety pattern that keeps the co-pilot from binding you to anything you didn't see and approve.

Question 15

What is the voice concierge?

Accepted Answer

A real-time voice agent that knows every company in your Personal Hub. Instead of switching between five different brand chatbots, you talk to one Teleperson agent that can pull up your account context, navigate to the right help, or hand you off to a human at the company you need.

Question 16

Can the AI take actions that cost me money?

Accepted Answer

Only with explicit confirmation. Anything that would commit you (placing an order, changing a plan, cancelling a service) requires you to confirm in the moment. The co-pilot will draft and prepare; it won't bind. We wrote about why this pattern matters in The Liability Question.

Question 17

Why does this exist?

Accepted Answer

Customer service is broken on both sides — costs more every year, satisfies less every year. We think the path through is agent-to-agent commerce: a consumer agent that knows you, talking directly to brand agents that know their company, with a neutral marketplace layer between them.

The full thesis is on Our Next Chapter, and the field map is in The Architecture of Agent-to-Agent Commerce.

Question 18

Is Teleperson an AI chatbot?

Accepted Answer

No — and we'd argue chatbots are part of the problem. Teleperson is an advocate: an agent that works for you, across every company, not for any one brand trying to deflect you. The chat co-pilot drives brand chatbots so you don't have to.

Question 19

Who's building this?

Accepted Answer

Co-founders Jesse Hollander (CEO) and Eben Hall (COO), with a team of operators and engineers from across consumer software, fintech, and enterprise CX. Meet everyone on the team page.

Question 20

What does Teleperson sell to companies?

Accepted Answer

Three things, in order of integration depth:

The white-label panel — your customer support, in your brand, running on Teleperson's infrastructure inside your customers' browser experience.

The enterprise concierge — a managed AI concierge sitting on top of your existing support stack, deflecting tier-1 volume and routing complex cases to your humans.

Agent-to-agent integration — for design partners, a direct connection between your brand agent and the consumer agents that already represent your customers.

Full positioning on For Business.

Question 21

How is this different from Intercom Fin, Sierra, Decagon?

Accepted Answer

Those products give the brand a better chatbot. We give the brand a better surface to meet the consumer's agent on — because the next architecture of customer service has agents on both sides of the conversation.

The long-form argument is in The Connective Tissue Argument and From One-to-One to One-to-Many.

Question 22

Do you replace our existing helpdesk or chatbot?

Accepted Answer

No — we sit alongside it. Most deployments keep the existing helpdesk (Zendesk, Salesforce, Intercom) and add Teleperson as a new surface that talks to the same backend. We're additive, not rip-and-replace.

Question 23

What kind of results have you seen?

Accepted Answer

First production deployment is the specialty pharmacy case study — read the numbers there. We're early; we publish wins when they're real, and we'll talk you through the maths in a demo call.

Question 24

What is the Design Partner program?

Accepted Answer

A small cohort of brands working with Teleperson directly to ship the first production agent-to-agent integrations. Design partners get senior engineering attention, custom integration work, and a seat at the table on the protocol decisions that will shape the category.

Program details and the application form are on Our Next Chapter.

Question 25

How long does it take to go live?

Accepted Answer

Six to eight weeks from first call to live integration for the design-partner cohort. The first two weeks are scoping (what does success look like, which support flows, which systems to integrate), then four to six weeks of build and pilot.

Question 26

What does Teleperson need from us to start?

Accepted Answer

Three things: an executive sponsor, a technical owner who can grant integration access to the systems we'll connect (helpdesk, knowledge base, identity), and a defined success metric. The first scoping call is free and non-committal — book one.

Question 27

Is the Design Partner cohort still open?

Accepted Answer

Yes, on a rolling basis with a hard cap on cohort size so each partner gets full engineering attention. Apply through Our Next Chapter and we'll be back to you within 48 hours.

Question 28

How much does it cost?

Accepted Answer

Custom, scoped per deployment. Pricing depends on volume (interactions, deflections, agent-to-agent transactions), integration depth, and SLA. We don't publish list pricing because every deployment is sized to the brand's actual support footprint.

Book a demo and we'll scope a number on the first call.

Question 29

What's the contract structure?

Accepted Answer

Annual contracts with a usage-based component. Most deployments are a base platform fee plus a per-resolved-interaction fee — aligned to outcomes, not seats. We wrote about why per-seat pricing doesn't work for agentic platforms in Pricing Agentic Outcomes.

Question 30

Is there a free trial?

Accepted Answer

Not in the conventional sense — but the design-partner program functions as one. The first two-week scoping period is free and gives both sides a chance to validate fit before commercial terms.

Question 31

What security standards do you meet?

Accepted Answer

Encryption in transit and at rest, row-level isolation between tenants, audit logging on all data access, and SSO/SAML for admin surfaces. SOC 2 Type II is in process; HIPAA-eligible deployment patterns are available for healthcare design partners.

Full detail and the security questionnaire pack live on Security.

Question 32

Where does data reside?

Accepted Answer

US-region cloud (AWS) by default. EU-region deployment is available for design partners with EU customer data; we can support data-residency and data-processing addenda as part of the standard contract.

Question 33

Do you sign a DPA?

Accepted Answer

Yes. Our standard DPA is on /legal/dpa; we also accept partner-supplied DPAs for review. Sub-processor list is published and updated within 30 days of any change.

Question 34

Are you HIPAA-compliant?

Accepted Answer

Yes for design partners — we'll execute a BAA and deploy in a HIPAA-eligible configuration. Our first production case study is in specialty pharmacy, so the controls are exercised in a real regulated workflow.

Question 35

How do you handle PII?

Accepted Answer

Segregated per tenant, encrypted at rest with per-tenant keys, and never used for foundation-model training. Logs and observability data are pseudonymised in pipeline. Full detail is in the security questionnaire pack — request it through your design-partner contact.

Question 36

What verticals does Teleperson serve?

Accepted Answer

Strongest current footprint is in specialty pharmacy and healthcare (read the case study), with active design-partner conversations across financial services (banks, credit unions, insurance), telecom, and consumer subscription brands. The platform is vertical-agnostic; the depth comes from the design-partner work that follows.

Question 37

What systems do you integrate with?

Accepted Answer

Helpdesks (Zendesk, Salesforce Service Cloud, Intercom), knowledge bases (Notion, Confluence, Guru, your own), identity (SAML/OIDC, Auth0, Okta), and conversation surfaces (your existing chatbot, your voice IVR). Custom integrations are part of the design-partner scope.

Question 38

Do you support voice?

Accepted Answer

Yes — the voice concierge runs on the same infrastructure as our consumer-side voice product (Vapi WebRTC), with brand-customised voice ID, prompt, and routing. Multi-language support shipping across English, Spanish, French, German, Portuguese, Italian, and Japanese.

Question 39

Who founded Teleperson?

Accepted Answer

Co-founders Jesse Hollander (CEO, three-time founder, formerly Frost & Sullivan and Mizuho) and Eben Hall (COO, three-time founder, 25+ years across enterprise IT and startup execution). Meet the rest of the team on the team page.

Question 40

Where are you based?

Accepted Answer

Distributed across the US — leadership in Madison, WI and Duluth, GA, with engineering and design across multiple US time zones. We meet in person quarterly.

Question 41

How are you funded?

Accepted Answer

Funded by a small group of operator angels and a lead institutional investor; we'll publish the round when the time is right. The team is sized for the design-partner cohort, and we're hiring against the next wave of integrations — see Careers.

Question 42

How do I get in touch with the team?

Accepted Answer

For commercial conversations, book a 30-minute call — that's the fastest path. For everything else, Contact routes to the right person (sales, support, security, press).

Everything people ask, in one place.

Question we didn't answer?