Teleperson

The Teleperson Chatbot

One agent on your site. Chat, voice, ten capabilities, your brand voice.

Drop a single line of JavaScript on your site. Your visitors get a chatbot that speaks seven languages, picks up voice calls, adapts to your industry, reads your knowledge base, books meetings, and remembers them across visits — branded as you, white-label optional, updated centrally so you never re-deploy.

See pricingSpeak with our team

How it works

Plug in your stack. Your agent speaks fluent customer.

Teleperson pulls signal from your contact center, CRM, help desk, and any other system you can name. The agent on your site recognizes the visitor, knows their history, and resolves intent in one turn — not fifteen.

How Teleperson connects your stack to your agentFour source platforms — Contact Center, CRM, Help Desk, and Other — flow into the Teleperson hub, which powers the AI agent embedded on your site for hyper-personalized customer conversations.YOUR AGENT▸ Hyper-personalizedknows the customer instantly

Contact Center

Five9 · Genesys · Zendesk

CRM

Salesforce · HubSpot

Help Desk

Zendesk · Freshdesk · Intercom

Other

Plaid · custom APIs

Plug in your stack
See Starter pricingBook a 30-min walkthrough

Integrations live at our Starter tier and above.

Good morning

How can I help?

🇺🇸 English🇪🇸 Español🇫🇷 Français🇩🇪 Deutsch🇧🇷 Português🇮🇹 Italiano🇯🇵 日本語
¿Pueden ayudarme con mi pedido?
¡Claro! ¿Me das el número de pedido o el correo asociado?

Speaks seven languages natively

Not English with a translation layer. Each supported language has a native voice for text-to-speech and a language-pinned transcriber for speech-to-text, so Spanish audio comes back as Spanish text and the reply sounds like a fluent Spanish speaker — not an English speaker reading words.
  • English, Spanish, French, German, Portuguese, Italian, Japanese
  • Per-language voice override (ElevenLabs Multilingual v2)
  • Visitor-selectable in the chat panel header

Live voice calls in the same agent

One assistant, one knowledge base, one set of tools — same brain for chat and voice. The visitor clicks a button and starts talking. No separate voice product to license, no separate agent to maintain.
  • Real-time WebRTC voice via Vapi
  • Voice-mode visualizer + interrupt-friendly turn-taking
  • Visitor can pause, resume, or switch back to chat mid-call

Good morning

Voice concierge

Listening…

Good morning

Adapts to your industry

Show me Jessica for…

All industries🏦 Banking🛍️ Retail⚕️ Healthcare🛡️ Insurance☁️ SaaS
How does Teleperson handle disputes?
For banking: I read the transaction, gather the dispute type (fraud / merchant / billing) and the SAR-relevant details, then route to your fraud queue with a pre- populated case. Want to walk through a sample dispute?

Adapts to your industry

Pick a vertical from the in-panel switcher (or let the visitor self-identify) and the chatbot shifts vocabulary, example flows, and the integrations it foregrounds. Banking gets balance lookups + dispute flows. Retail gets order status + returns. Healthcare gets HIPAA-aligned guardrails.
  • Six built-in verticals: banking, retail, healthcare, insurance, SaaS, travel
  • Per-vertical prompt addendum + suggested chip prompts
  • Auto-detect from visitor's self-introduction via `set_vertical` tool

Books meetings on the spot

Demos, design-partner discovery calls, sales follow- ups — the bot pulls Cal.com availability mid- conversation, narrates options, and books the slot without ever leaving the panel.
  • Live Cal.com side-drawer embed
  • Pre-filled with visitor name + email when known
  • Confirms time zone before booking (no double-booking surprises)

Good morning

Books meetings live

Can we set up a 30 min demo Tuesday?

Tuesday · April 23

10:0010:3011:0013:3014:0015:00

Good morning

Cites your research

What does your white paper say about A2A?
From The Architecture of Agent-to-Agent Commerce: consumer agents will transact directly with brand agents under aligned incentives. Three protocol pieces matter…

The Architecture of A2A Commerce

12 min read · cited in this conversation

Cites your knowledge base

Upload your product docs, FAQs, help-center articles in the dashboard. We chunk and embed them with OpenAI. On every conversation, the chatbot retrieves the top-K most relevant excerpts and grounds its answer there. The visitor experiences it as “the bot just knows our business.”
  • Sentence-aware chunking, OpenAI text-embedding-3-small
  • pgvector cosine-similarity retrieval (sub-50ms at scale)
  • Manage docs from /dashboard/kb — no re-deploy on update

Emails the transcript on request

After ~60 seconds of engagement, the chatbot offers to email the conversation to the visitor. Powered by Resend; arrives with a clean HTML format the visitor can forward to their team.
  • Audience-aware blurb (consumer / company / general)
  • Always-on archival to your admin dashboard regardless
  • Reply-to routes back to a real human inbox

Good morning

Emails the transcript

Want a copy of this conversation?

Drop your email and we'll send the transcript when you're done.

you@yourcompany.com

Good morning

Recap with next steps

Recap

Walked through deflection metrics + a banking-specific pilot scoped to Q2. Discussed SOC 2 + GLBA fit.

Next steps

  • · Confirm Tuesday 10:30 demo with Sarah
  • · Share the white-label spec
  • · Loop in your CX lead before kickoff

Recap + next steps in every transcript email

On top of the raw transcript, every recipient gets an LLM-generated recap — a 1-2 sentence summary, three to five “what we covered” bullets, two to three specific next steps tailored to THIS conversation, and one suggested CTA. Forwardable artifact for the buyer’s internal team.
  • Claude Haiku 4.6 from the full transcript (~$0.001 per email)
  • Suggested CTA href allowlisted to your domain
  • Renders as an accent-tinted card above the message log

Captures CSAT after every voice call

When a voice call ends, the chatbot replaces the “Start a call” button with a five-star rating prompt plus an optional feedback textarea. You see aggregate ratings + raw feedback in your admin dashboard, with each rating linked back to the conversation it came from.
  • Submitted ratings persist to Supabase with engagement_id
  • CSAT by locale segmentation (language tagged on every rating)
  • Soft-fail UI — visitor sees ✓ Thanks regardless of network

Good morning

Rate your experience

Rate your experience

"Loved how it adapted to our brand voice."

Good morning

Remembers across visits

Welcome back, Jesse

Last time we talked about your white-label pilot. Want to pick up where we left off?

Yes — where did we leave off?
You were comparing Growth vs Scale tier. We covered 5,000 vs 25,000 conversation caps, and you mentioned your run rate is ~12k/mo.

Remembers visitors across visits

Opt-in device memory keeps the visitor’s name, track, and recent actions for 90 days. Returning visitors get a personalized greeting; the bot picks up where the prior conversation left off without making them re-introduce themselves.
  • Default OFF — explicit consent dialog before any write
  • Stored in the visitor's browser only, never on our servers
  • “Clear memory” button always available

Adapts to where the visitor is — privacy-aware

Jessica picks up the visitor’s country automatically (legitimate-interest framing for regulation + currency hints) and unlocks city / timezone personalization only after the visitor flips on “Remember me.” That same consent gates persistent memory, so one opt-in covers everything personal we touch.
  • Country-level always on — used silently for GLBA, GDPR, PIPEDA, LGPD, APPI framing
  • City + timezone unlock with explicit consent (Article 6(1)(a))
  • Schedules offered in the visitor's local timezone once unlocked
  • Visitor can override with the `set_visitor_location` tool — visitor-confirmed > IP geo
  • No server-side persistence — passes through to Vapi for the session only

Good morning

Adapts to your region

Detected · Austin, TX · UTC −6

Country-level always on for regulatory context. City + timezone unlock with your consent (Remember me).

Can we set up a demo this week?
Sure — I’ll suggest times in Central. Wednesday 2 PM or Thursday 10 AM CT both work. Which?

Good morning

Call Jessica directly

Call Jessica

+1 (701) 645-4298

Same agent as the chat — just over the phone.

Call directly — same agent, just phone

Click the phone icon in the chatbot header and you’ll see the number to call. Same Jessica, same knowledge base, same brand voice — just over the phone for visitors who prefer to speak with a real-time agent without typing.
  • Tap-to-dial on mobile, copy-to-clipboard fallback on desktop
  • Voice agent answers with your tenant’s brand identity
  • Optional SMS surface coming soon (A2P 10DLC pending)

Ready when you are.

Three transparent tiers, no per-resolution surprises, full self-service dashboard, cancellable anytime.

See pricingSpeak with our team